• View basket
Basket Items:
Total: 0.00

01462 834537

Need Help

Returning your greeting card purchase - our policy...

All Serendipity Moon greeting cards are lovingly hand-crafted to the highest quality and it is important to us that you are 100% happy with your purchase. Our policy is simple; if you are happy with your handmade greeting cards, please tell others. If you are not happy, then please tell us.

If for any reason you are unhappy with your greeting card order, you can return it to us in its original condition within seven days of purchase and we will refund the price you paid for the item(s), including the original postage costs. Postage for returns is the responsibility of the customer, and we recommend all returns are sent by recorded delivery to guarantee delivery, as we cannot refund returns that we do not receive.

If you wish to return an item that you have purchased online us, please follow the guidelines below:

  1. Contact us at [email protected] for a return number
  2. Include this return number on a slip of paper inside the envelope along with your stated reason for return and the item(s) you wish to return

Returns will only be credited if the greeting card(s) are returned in their original condition.

Please note that our wedding and civil partnership stationery cannot be returned unless faulty as all stationery is handmade to order. Our sample boxes are also non-refundable, but the cost of the box will be refunded in full if you place a stationery order with us.